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What is a group buy?

Group buys are where a group of people collectively order a product with the hope that it will reach MOQ or minimum order quantity. In most cases, this is the only way that custom products are manufactured. Group buys are usually held between two dates, known as the start and end date. If a particular group buy does not reach the required MOQ on or before the end date, then all of the orders will be cancelled and each customer will be refunded. If the group buy meets or exceeds the MOQ, then the order will be submitted to the manufacturer. Customers will receive their order once the products have been manufactured.

The MOQs and group buy lead times vary between each group buy, but this information is usually listed on the group buy page.

What is a pre-order?

A pre-order is an item in our store that hasn’t been manufactured yet, but will be launched at a certain date or time that is usually listed in the description. Since we release a limited amount of our products we offer customers the ability to pay the full amount for the product in order to reserve it before it’s available. This gives customers the first opportunity to reserve their product and receive the product as soon as it launches.

 

Do you ship worldwide?

Yes we do! The shipping rates you see at checkout are from different carrier options we provide and based on where it's going. We are unable to provide costs lower than what is listed at checkout. We hope to make relationships with vendors on different continents in the future to alleviate the shipping costs that may be too expensive. 

 

Can I return my product?

All of our products are sold new and "as-is". Due to the current nature of our products being groupbuy's only, we have a no refund policy on all items sold. If your product is damaged or defective, please contact hello@keycadets.com

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